Refund policy

At DryA., we place great importance on the quality of our products and the satisfaction of our customers. If, despite the utmost care taken with your order, it does not fully meet your expectations, the following conditions apply.

1. Right of Withdrawal

DryA. grants you a 14-day period from the date of receipt of your order to exercise your right of withdrawal or request a return.

Where applicable law provides more favourable consumer rights, those rights naturally remain applicable.

2. Return Conditions

Returned products must be:

  • returned within the applicable time limits;
  • complete;
  • accompanied, where possible, by their original packaging;
  • in a condition that allows them to be resold.

For health protection and hygiene reasons, certain products that have been opened, used, or are no longer in a condition suitable for resale may not be eligible for a refund where permitted by applicable law.

Each request is reviewed individually.

3. Products That Cannot Be Returned

Where provided for by applicable law, the following products in particular cannot be returned:

  • personalised products;
  • gift cards;
  • products whose return is excluded for health protection or hygiene reasons after opening or use.

4. How to Make a Return

You may exercise your right of withdrawal or request a return:

  • through your Shopify customer account, where this feature is available;
  • or by contacting us at contact@drya.ch.

Please provide:

  • your order number;
  • your name;
  • the products concerned;
  • the date you received your order.

Please return your products to the following address:

DryA. – Returns
10, chemin Dr Jean-Louis-Prévost
1202 Geneva
Switzerland

5. Return Shipping Costs

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

If the error is ours or if the product received is damaged or defective, DryA. will naturally cover the return shipping costs or, where appropriate, replace or refund the product.

6. Refunds

Once the returned products have been received or, where permitted by applicable law, once sufficient proof of shipment has been provided, the refund will be issued using the same payment method used for the original order.

Where the right of withdrawal applies, DryA. will refund the price of the returned products and, where applicable, the original delivery costs corresponding to the standard delivery method offered at the time of purchase, in accordance with applicable law.

7. Damaged Product or Order Error

If your order arrives damaged, incomplete, or does not match your purchase, please contact us as soon as you receive it at contact@drya.ch, enclosing one or more photographs where possible.

We will do everything possible to provide you with the quickest and most appropriate solution.